At Kate & Simon London, we aim to provide a secure, smooth, and reliable payment experience for all customers within the United Kingdom.

By placing an order on our website, you agree to the payment terms outlined below.

Accepted Payment Methods

We currently offer the following payment methods for customers within the United Kingdom:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

Available payment methods may vary depending on your device, browser, or financial institution. All payments must be completed successfully before an order can be processed and shipped.

Payment Security

Your payment security is extremely important to us. All transactions are processed through secure SSL-encrypted connections to protect your personal and financial information. Kate & Simon London does not store or have direct access to your full payment details. We work exclusively with trusted and secure payment providers to ensure a safe checkout experience.

Payment Processing

Orders are only confirmed and processed once payment authorisation has been successfully completed. In some cases:

• Additional verification may be required by your bank or payment provider.
• Payments may be temporarily held for fraud prevention or security checks.
• Orders may be cancelled if payment cannot be successfully completed.

If a payment issue occurs, customers are advised to contact their payment provider directly.

Currency

All prices displayed on our website are shown in British Pounds Sterling (GBP £) unless stated otherwise. Your bank or card provider may apply additional conversion fees for international transactions where applicable.

Refunds

If you are eligible for a refund — for example after an approved return — the refund will be issued to the original payment method used during checkout. Approved refunds are processed within 14 days after the returned item has been received and inspected. Processing times may vary depending on your bank or card issuer. Original shipping costs are non-refundable unless otherwise required by law.

Fraud Prevention

To protect both our customers and our business, Kate & Simon London reserves the right to:

• Refuse suspicious transactions
• Cancel high-risk orders
• Request additional verification before processing an order

Any fraudulent activity will be reported to the relevant authorities.

Contact Information

Company Name: Kate & Simon London
Address: Spijkerboorweg 441
Email: contact@katesimonlondon.com