At Kate & Simon London, we aim to process and deliver every order as efficiently and carefully as possible. This Shipping & Delivery Policy provides important information regarding processing times, shipping methods, delivery expectations, and customer responsibilities.
By placing an order through our website, you agree to the terms outlined below.
Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully received.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.
Please note:
- Orders are not processed on weekends or public holidays.
- During busy periods, promotions, or seasonal demand, processing times may be slightly extended.
Estimated Delivery Time
The average delivery time is approximately 3–7 business days, depending on the destination country and shipping carrier.
Delivery times are estimates only and may vary due to:
- Customs clearance procedures
- International shipping delays
- Weather conditions
- Carrier disruptions
- High seasonal demand
Kate & Simon London cannot guarantee exact delivery dates and is not responsible for delays caused by external shipping partners or customs authorities.
Shipping Origin & Fulfilment
Orders may be shipped directly from our international suppliers and fulfilment partners.
As a result:
- Packages may be shipped from China or other international warehouses.
- Customs duties, import taxes, or local handling fees may apply depending on your country's regulations.
- These charges are the responsibility of the customer unless otherwise stated.
We work closely with our suppliers to ensure orders are processed and shipped as efficiently as possible.
Shipping Costs
Shipping costs are calculated during checkout and may vary depending on:
- Destination country
- Package weight
- Selected shipping method
- Promotional shipping offers
Any applicable shipping fees will be clearly displayed before completing your order.
Delivery Responsibility
Customers are responsible for providing accurate and complete shipping information during checkout.
Please note:
- If tracking information confirms that the package has been successfully delivered to the provided address, responsibility for the shipment transfers to the customer.
- Kate & Simon London is not responsible for lost or stolen packages after confirmed delivery.
- Address corrections must be requested within 24 hours after placing the order. After this period, modifications cannot be guaranteed.
Customers are encouraged to carefully review their shipping details before finalising their purchase.
Tracking Information
Where available, customers will receive a tracking number via email after the order has been shipped.
Please allow some time for tracking updates to appear, as shipping carriers may require up to several business days to update tracking activity.
Contact Information
If you have any questions regarding shipping, delivery, or tracking, please contact us:
Company Name: Kate & Simon London
Address: Spijkerboorweg 441
Email: contact@katesimonlondon.com