These Terms & Conditions apply to all purchases made through the website of Kate & Simon London, located at Spijkerboorweg 441 and reachable via contact@katesimonlondon.com.
By accessing our website and placing an order, you agree to the terms outlined below.
1. Applicability
These Terms & Conditions apply to all offers, orders, purchases, and agreements made through our website.
By placing an order, the customer confirms that they have read, understood, and accepted these Terms & Conditions in full.
2. Product Information
We strive to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate and up to date.
However:
- Minor variations in color, appearance, or materials may occur due to screen settings or supplier updates.
- Typographical errors, pricing mistakes, or inaccuracies may occasionally occur.
- Kate & Simon London reserves the right to correct errors or update information at any time without prior notice.
Product images are intended for illustrative purposes and may vary slightly from the final delivered item.
3. Orders & Payments
Orders are only processed after full payment has been successfully received.
Available payment methods may vary depending on the customer's country or region. Customers are responsible for verifying which payment methods are available in their location before completing their purchase.
We reserve the right to:
- Refuse or cancel orders in cases of suspected fraud or misuse
- Cancel orders due to stock availability issues or supplier limitations
- Request additional verification when necessary
If an order is cancelled after payment has been completed, the customer will receive a refund through the original payment method.
4. Processing & Delivery
Estimated delivery times are provided as guidelines only and may vary depending on destination, carrier delays, customs processing, holidays, or high-demand periods.
Standard Processing Times
- Processing time: 1–3 business days
- Estimated shipping time: 3–7 business days depending on location
Orders may be shipped directly from our international suppliers and logistics partners.
Please note:
- Delivery delays caused by customs, carriers, weather conditions, or external circumstances are outside our control.
- During busy periods, processing and delivery times may be extended.
Customers will receive tracking information once the order has been dispatched where available.
5. Returns & Cancellations
Please refer to our separate Return Policy for all information regarding:
- Returns
- Refunds
- Exchanges
- Cancellation conditions
By placing an order, customers acknowledge and accept the terms outlined in our Return Policy.
6. Liability
Kate & Simon London is not liable for:
- Loss or damage occurring during shipping once the package has been marked as delivered by the carrier
- Incorrect shipping information provided by the customer
- Delays caused by carriers, customs authorities, or force majeure situations
Customers are responsible for carefully checking their shipping information before completing their order.
Address corrections must be requested within 24 hours after placing the order.
7. Intellectual Property
All content displayed on this website, including but not limited to:
- Texts
- Product descriptions
- Logos
- Branding
- Images
- Graphics
- Website design
is the intellectual property of Kate & Simon London and may not be copied, reproduced, distributed, or used without prior written permission.
Unauthorised use may result in legal action.
8. Complaints Procedure
If you have a complaint regarding our products or services, please contact us in writing via:
We aim to respond to all complaints within 5 business days and will make reasonable efforts to find an appropriate solution.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with Dutch law.
Any disputes arising from these Terms & Conditions or purchases made through our website shall be submitted to the competent courts in the Netherlands.